Cancellation and Refund Policy

Information about canceling orders and requesting refunds

Order Cancellation

You may cancel your order at any time before it has been shipped. Once an order has been shipped, it cannot be canceled, but you may return it according to our return policy.

To Cancel an Order:

  1. Log into your account
  2. Go to "My Orders"
  3. Select the order you wish to cancel
  4. Click "Cancel Order"
  5. Or contact us at support@apsox.com

If your order has already been processed or shipped, you will need to wait for delivery and then initiate a return instead.

Refund Policy

We offer refunds for eligible items within 30 days of purchase. To be eligible for a refund, items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Eligible for Refund

  • Defective or damaged items
  • Items received that differ from description
  • Items not received (after investigation)
  • Duplicate charges

Not Eligible for Refund

  • Items damaged by misuse or normal wear
  • Items returned after 30 days
  • Digital products that have been downloaded
  • Custom or personalized items
  • Items without proof of purchase

Refund Process

1

Request a Refund

Contact us at support@apsox.com or use the return form in your account.

2

Return the Item

We'll provide a return shipping label. Package the item securely in its original packaging.

3

Inspection

We'll inspect the returned item within 5-7 business days of receipt.

4

Refund Processing

Once approved, refunds are processed within 5-10 business days to your original payment method.

Refund Timeline

Refund processing times vary depending on your payment method:

Credit/Debit Cards

5-10 business days after approval

PayPal

3-5 business days after approval

Bank Transfer

7-14 business days after approval

Note: Refunds may take additional time to appear in your account depending on your bank or financial institution.

Partial Refunds

In some cases, we may offer partial refunds for items that are:

  • Used but still in good condition
  • Missing accessories or packaging
  • Returned after the 30-day window but within 60 days

Partial refund amounts are determined on a case-by-case basis and will be communicated to you before processing.

Return Shipping

Return shipping costs are handled as follows:

  • Defective or wrong items: We cover return shipping costs
  • Change of mind: Customer is responsible for return shipping
  • Free return label: Available for eligible returns within the first 14 days

Need Help?

If you have questions about cancellations or refunds, please contact us at support@apsox.com

Last updated: January 12, 2026